We aim to give a friendly and professional service to everyone who attends our practice. However, if, for any reason, our service should fall below our patients’ satisfaction, we take all complaints very seriously.

If you would like to make a complaint regarding the surgery or the services we offer, please contact the Practice Manager, either by telephone or in writing, who will make every effort to respond to your concerns as soon as possible. All complaints will be treated as confidential.

The Parliamentary and Health Service Ombudsman website contains detailed information on raising a complaint about any aspect of the NHS in England. There is also a leaflet explaining the procedure of bringing a complaint to the ombudsman.

The practice complies with Data Protection legislation and we make every effort to preserve patient confidentiality. We ask you for personal information to ensure that you receive appropriate care and treatment.

For the practice to function effectively it is sometimes necessary for medical information about you to be shared between members of the practice team. It will be shared with others only to provide further medical treatment for you, e.g. from hospital services, or to enable you to access other services, e.g. from the social work department.

We will provide care, now and in the future, to all our patients without discrimination and irrespective of patient’s age, sex, race, beliefs or special needs.

We expect that patients will show no discrimination towards other surgery users, members of the practice team or our colleagues in the NHS.

The practice produces a complete guide to the information routinely made available to the public by our GPs.

A copy of this guide is available from reception.

We are required as a practice, to provide all patients with a named GP,  who will have overall responsibility for the care and support that the surgery provides them. This does not prevent you from seeing any GP of your choice within the practice.

For all patients registered at Parkhouse Surgery, their named GP is now Dr Jarnail Singh.